Shipping policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed the next business day.
Domestic Shipping (Australia) We offer the following shipping options within Australia:
- Standard Shipping (Australia Post): 3–7 business days
- Express Shipping (Australia Post): 1–3 business days
Shipping rates are calculated at checkout based on your location and order weight.
Free Shipping We offer free standard shipping on orders over [your threshold, e.g. AUD $100].
International Shipping We currently ship to selected international destinations. International delivery times are 7–21 business days depending on the destination country. Import duties, taxes, and customs fees are the responsibility of the customer.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your order via [Australia Post / your carrier's website].
Delays & Lost Packages We are not responsible for delays caused by customs, weather, or carrier disruptions. If your package appears lost, please contact us within 14 days of the estimated delivery date and we will investigate with the carrier.
Contact Us For any shipping enquiries, please contact us at [your email address] or via our [contact page].